Terms & Conditions

Terms & Conditions

Buyers

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders for products where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders

Once You submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.

Special offers

We may provide special offers in relation to our products from time to time. At any time, we may terminate any special offer without notice in advance. If terminated, a special offer will continue to apply to products you ordered in good faith in accordance with these terms before the special offer was terminated.

Prices

All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed and validated.

Errors

From time to time there may be errors on our Site such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Intellectual Property

All material on our site or otherwise delivered by us, including but not limited to trade marks, logos, and service marks, text and graphics (Our Content), is subject to copyright. While you may browse or print our content for non-commercial, personal or internal business use, you must obtain our prior written permission if you’d like to use, copy or reproduce it.  Modification of Our Content for any other purpose is a violation of our copyright and other proprietary rights and is strictly prohibited. You acknowledge that you do not acquire any ownership rights by using our site or our Content.

Booking and Cancellation Policy

By making a booking, you agree to be bound by our booking policy (Booking Policy).

If you are running late to your appointment, we reserve the right to cut short your treatment time to ensure that our therapists are not late for their following appointments.

We require at least 24 hours of notice should you wish to cancel or reschedule your appointment.

We may ask for a booking fee at any time for any appointment, should you proceed with the treatment on the day of your appointment, we will deduct the booking fee from the total cost of your treatment. If you fail to turn up to your appointment or cancel within 24hrs of your appointment, you will lose your booking fee.

Payment Policy

All treatments and services must be paid in full at the time of the appointment. No payment instalments will be accepted. We accept cash and most credit cards including Visa and Mastercard. We do not accept bank cheques or American Express.

Limit of Liability

The disclaimers, liability limitations and indemnities within these terms do not exclude rights that by law may not be excluded.  Such rights include, but are not limited to, those rights under Australian Consumer Law.

We do not make any express or implied representation or warranty about, and shall not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with our Site or Our Content.

In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon our site or our content.

These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:

Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by you (including third party material and advertisements).

Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records.

The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.

Your Indemnity

You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our site or using our products or services.

Pricing Policy

We reserve the right to change any of the products or services at any time without warning or notice.

We reserve the right to change all treatment, product and service prices at any time without further notice. Treatment prices may vary from client to client depending on program, service or product sold to or brought by the individual client based on their personalised needs.

Entire Agreement

These terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

Alterations

We may alter these terms from time to time by posting the altered version on our site. You should visit our site regularly to keep up to date with any alterations. In the case of an alteration, the altered terms only apply to products ordered via our Site after the alteration takes effect.

Dispute Resolution

Should a dispute arise between us, we strongly encourage you to contact Elements Skin Aesthetics by email to seek a resolution.  Any reasonable requests will be considered, and we will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.